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GVRO Staff Information

This will feature: Ticket Handling, Hosting, Professionalism, General Matters, Commands, Punishments, and Driving and Patrolling.

1. Ticket Handling​

➡️ The first step to becoming a successful staff member is to handle tickets properly. In tickets, you must:

  1. Be professional
  2. Use grammar at all times
  3. Respond quickly
  4. Not use commands
  5. Resolve them to the best of your ability

➡️ If you do all of these things, you will be ensured as a good staff member, and people will likely be kind to you. If you are the opposite of these things, people may get upset or steal your tickets. Please remember to introduce yourself and review any provided evidence for HR+ to handle the situation.

2. Hosting​

➡️ As a Low Rank in GVRO, you must host to be eligible for promotions. To do this, please follow all the steps below and if further help is needed, please contact someone through the Chain of Command.

➡️ To have a successful session, you must:

Do /startup in #experience-1

Once it has reached 10 Reactions, do /setup

Once you are parked in your staff car and ready to release, do /ea for early access

After early access, you do /release and fill out the command based on the in-game status

➡️ Now, you will begin checkpoint and read the session's rules after closing the link. An example would be:

:HA Welcome! Please park up so we can begin checkpoint and rules.

:HA Today's session will be FRP 65, Strict PT, with HC (House Claiming) On

:HA Please wait while I begin checkpoint

➡️ You will now begin checkpoint by pinging through PLAYER LIST in the checkpoint channel.

Once you have completed checkpoint, you may release PS and EA, along with staff, and then everybody else.

➡️ To ensure everything is going well, be sure to check GVRO for any pings with clips, and the in-game chat. If you see anybody going above FRP, do not hesitate to stop them, along with any FRP’rs

If you follow all of these steps, you are sure to be promoted and out of LR Soon!

3. Communication​

  • Use clear and concise language when speaking or writing.

  • Avoid spamming, flooding, or sending excessive messages.

  • Listen actively during voice chats; don’t interrupt others.

  • When giving feedback or criticism, be respectful and specific.

  • Respond to messages and pings in a timely and professional manner.

  • Respect deadlines, meeting times, and project goals.

  • Acknowledge the work and efforts of team members.

  • Avoid arguments or drama — bring any concerns to a team leader or HR staff.

  • Only share work-related files, links, or media in appropriate channels.

  • Do not post NSFW, political, or controversial content.

  • Protect confidential or private information at all times

Voice Chat​

  • Mute your mic when not speaking to avoid background noise.

  • Use push-to-talk if you’re in a noisy environment.

  • Respect others’ speaking turns and avoid talking over people.

➡️ Disciplinary Reminders​

  • Repeated unprofessional behavior may result in warnings, mutes, kicks, or bans depending on severity. Let’s work together to maintain a respectful and productive workspace.

4. General Matters​

  • If you're going to be inactive for an extended period, please notify a supervisor or HR. Make a Leave of Absence request.

  • Respect others’ time — attend meetings and events punctually.

  • Take ownership of your tasks and complete them to the best of your ability.

  • Ask questions if you're unsure — communication is key.

  • Be proactive in offering help and contributing ideas.

  • If you encounter a problem (technical, interpersonal, or task-related), report it through the proper channels (e.g., #support, HR ticket, or DM a supervisor).

  • Stay respectful and factual when reporting incidents.

  • Keep an eye on official announcements and updates.

  • Follow any new procedures or protocols as instructed.

  • Avoid spreading rumors or misinformation — if unsure, ask staff directly.

  • Remember that your actions outside of the workspace can reflect on the group.

  • Avoid engaging in public behavior that could damage the team's reputation.

  • Use common sense and maintain professionalism even on personal platforms when representing the group. Actions you take within community channels, or, in community sessions will reflect upon you.

5. Extra Information​

1: We do not moderate Direct messages here, we only moderate if they are sending Threats, Doxxing, DM Advertising, Death wish etc

2: If a civilian starts mini modding aka starts telling you what to do, you may infract them

3: If you find people speaking any other language than english, you may mute them / mark them

4: If someone starts disrespecting you in ANY channel, you may mute them and mark them

5: If anyone sends NSFW, you may put in a request for them to get banned. If you do not have the power to ban but the user won’t stop, you may time them out

6: If someone is showing any form of racism, you may ban them / put in a ban request. (Refer to information code 5 if you do not have perms to ban)

7: Quota is every 2 weeks, due to the change in the required session hosted, please refer to #staff-information for the required amount

8: Always follow the format whilst warning people, if not you may be striked.

9: Not having any proof whilst warning someone will be a staff strike

10: 3 marks = 1x infraction

11: 3 infractions = 1 week suspension

12: You can only host if you are Server Staff+ Only

13: You may only give out Staff Strikes if you’re HR+ Only

14: You may not Staff strike staff a higher rank than you

15: Please make a ticket if you want someone higher than you staff striked for a valid reason onl

Please refer to the sidebar for more information.